Technology Service Provider for Telecom & Energy Industry
The company was using the Salesforce Service Cloud to offer customer support. Their Salesforce Org had around 30 Standard & Custom Objects. The Case Object was the main source of their data growth. They didn't want to delete their legacy data as they wanted to retain them for a sustainable period in order to use the data for analytics.
As the customer was willing to archive their Salesforce data into their external database Postgres using the AWS platform. DataConnectiva enabled a seamless and automated archiving system.